Therapeutic Listening Skills

• Concentrate on the speaker and the message.

• Keep distractions and interruptions to a minimum.

• Change the setting (environment) if necessary.

• Assess nonverbal communications and metacommunications.

• Listen objectively.

• Discover which words trigger emotional responses in


• Use eye contact and body language that is culturally


• Do not interrupt. Let the speaker finish delivering the


• Jot down notes if needed.

• Do not assume that you have understood another

person’s thoughts.

• Clarify any message about which you are unsure.