Organization development practitioners
have identified six key trends related to
change. Using these trends, compare and
contrast the healthcare and non-healthcare service industries.
2. Define “change.” Distinguish between
transitional (incremental) change and
transformational change. Give examples
of each.
3. Describe a “change model.” Why are
change models important to the transformational change initiatives?
4. What role does leadership play in creating a “capacity for change” throughout
the organization?
