Organization development practitioners  

have identified six key trends related to  

change. Using these trends, compare and  

contrast the healthcare and non-healthcare service industries.


2. Define “change.” Distinguish between  

transitional (incremental) change and  

transformational change. Give examples  

of each.


3. Describe a “change model.” Why are  

change models important to the transformational change initiatives?

4. What role does leadership play in creating a “capacity for change” throughout  

the organization?