Denise is concerned about the poor performers in her gym. For example, last week one of the front-desk clerks got into a heated argument with a client, who subsequently informed Denise that he was leaving the gym. Denise’s first action when faced with unacceptable performance should be to:

Ignore the incident, since it probably won’t happen again

Fire the employee

Warn the employee that this kind of behavior is unacceptable

Place the employee on disciplinary leave

Denise is reviewing the compensation packages offered for the salespeople who recruit new gym clients. She knows that the compensation for salespeople is typically