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 Explain whether the case manager displayed empathy or compassion. Why is it important to display empathy or compassion when working with a client/consumer?  


Explain if the case manager developed a rapport with the client or not. Explain if the case manager’s behavior was effective or not. Provide some constructive criticism of the case manager.  

Calculate and present the case fatality rate and describe the significance of the rate.  

 Calculate and present primary and secondary attack rates.