Question 1 :The following patients have come to your hospital. Choose one of the following patients and discuss their insurance options. Support your ideas with at least one scholarly source other than your text, and use terminology you learned this week. Cite and reference your sources using APA Style. Sam, an elderly man, rear ended a motorcycle. Sam received only minor injuries, but was brought to the hospital. Steven came to the hospital for care, but his insurance does not have a contract with your hospital. Julie is upset and believes she is being overcharged—her insurance did not cover all the services that you provided. Question2: Choose from one of the following issues a hospital manager might face. How does the type of issue affect the choice of performance improvement methodology? Explain. Patients are complaining about not receiving follow-up calls. The food at the hospital is a constant complaint. The Director of Nursing (DON) reports that there is an increase in employee absences on a particular ward. There is an upsurge in missed patient appointments. The lab has had an increase in errors and deficiencies.