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 This week, we have examined Chapter 7.  Be sure to read the chapter before participating in the discussion board.

Our discussion board is going to focus on the Case Study entitled “Communication of Patient Information During Transitions in Care” on pages 570-571 of the eText Please read through the case very carefully and then think about the issues covered in the case in light of the information that you learned in Chapter 7.  Next, read through the questions at the end of the case — This will help you to consider the various aspects of the case before you post your discussion post.  Lastly, answer the following question in your initial post:

1. Which of the Quality Improvement tools (p. 160-164) mentioned in Chapter 7 would be the most appropriate to analyze this situation?  Why?

2. What are the top 3 management issues in this case?  Explain how they each relate to this case.

3. What are the legal and ethical obligations a health care organization has to its patients and families, and how do they apply to this case? Be sure to use the correct names/terminology in your response.

4. Who should be held responsible for addressing these problems? (This question is not asking who caused the problems.  It is asking who should be responsible for analyzing what happened and figuring out how to ensure that it doesn’t happen again.)

Communication of Patient Information During Transitions in CareCase for Chapters 7 and 12

Sharon Saracino and Sharon B. Buchbinder

Margaret Burns is a 63-year-old woman who has suffered a left occipital hemorrhagic infarct, a cerebrovascular event. In addition to this recent stroke, Margaret has a history of rheumatoid arthritis, which limits her mobility; hypertension, which has been controlled with diet and medication; osteoporosis; gastroesophageal reflux; and depression. She is alert and oriented, and has been identified at risk for falls. She requires moderate assistance with transfers and minimal assistance with ambulation using a rolling walker. Her scheduled medications include: pantoprazole for gastroesophageal reflux disorder (GERD); alendronic acid for osteoporosis; prednisone, a steroid; metoprolol for hypertension and heart disease; and calcium with vitamin D.

Following her acute care hospitalization, she is transferred to a skilled nursing and rehabilitation facility to continue her recovery. Margaret lives alone and must be independent to return home. One week after her admission to the skilled nursing facility, Margaret develops pain and swelling in her right leg and a low grade temperature. Her blood work indicates an elevated white blood cell count. The attending physician orders a venous Doppler ultrasound of the right leg and the results are positive for an acute deep vein thrombosis (DVT). Plans are made to transfer Margaret back to the acute care hospital for possible placement of a filter as she is not a candidate for anticoagulation due to her hemorrhagic stroke.

Carol Stevens, the secretary on Margarets unit, had a flat tire on the way to work. After calling the auto club and waiting for them to come and change the tire, she arrives late, already behind before her day has even started. After she punches in and hurries to the unit, she learns two patients are being discharged, two patients are scheduled to arrive for admission, and Mrs. Burns is scheduled to be transferred to the acute care setting. She immediately sets to work faxing the histories, current lab results, consults, diagnostics, physician progress notes, nurses notes, and medication administration records to the physicians of the patients to be discharged and making copies of those items to send to the hospital with Mrs. Burns per protocol for continuity of care, keeping each set of patient records in a separate pile.

Carols son then calls to say that he missed the school bus. Carol sets the papers aside while she calls a neighbor to arrange transportation for her son. As she hangs up the phone, the ambulance arrives to transport Margaret to the hospital. Carol gathers the copies of Margarets records together and places them in an envelope. The hospital process is for a nurse to double check the records to ensure they are correct prior to the patient leaving the building, but another ambulance crew arrives simultaneously with a patient for admission, handing that patients paperwork to Carol. Carol hands the envelope with Margarets records to the first crew and directs them to Margarets room.

A week later, the patient care coordinator at the skilled nursing and rehabilitation facility receives a call from the acute care hospital and is informed the medication administration record sent with Margaret Burns was that of another patient. The acute care hospital failed to notice this discrepancy on admission, and the wrong medications were ordered and administered to Margaret for three days. Margaret suffered an extension of her hemorrhagic stroke and was transferred to the ICU.


1. What are the facts of this case?

2. Review the quality improvement tools in  and select the appropriate one to analyze this problem.

3. What are the top three management issues in this case?

4. What are the legal and ethical obligations a health care organization has to its patients and families, and how do they apply to this case?

5. Who should be held responsible for addressing these problems?

6. Which health care facility is responsible for the medication errors? What obligations does the facility have to Margaret? To her family?

5. Which health care fa

cility (or facilities) is responsible for the medication errors? What obligations does the facility (or facilities) have to Margaret and her family?

Be sure to support your position with course materials from this week’s learnings.