Explain the crisis management strategies that should be implemented prior to reopening.
Your response should address the following:
How can we focus on customer expectations to improve brand damage from the incident?
How can we support our employees’ needs in reopening the park?
What possible crises could arise relevant to the incident and reopening?
Determine one legal and one ethical issue that could arise and negatively impact the organization’s brand image upon reopening, and provide proactive steps that could be taken now to prevent them.
