Applying your knowledge from the module to the Insure-You and Re-Call case studies (Appendix A),
answer questions 1-5. Support your answers with reference to relevant literature and research in the related areas
using the Harvard Referencing system and examples from the case study to illustrate your points where appropriate.
How effectively has the introduction of new technology been managed at Insure-You?
With reference to relevant research and examples from Re-Call, how could Insure- You improve its approach to
managing change?
