A knowledge worker is someone who whose work is performed primarily in their mind, rather than with their body. In other words, they think for a living, and their main output is their ideas. Most information technology professionals, such as software application developers, web UI designers, and database architects, are knowledge workers.

Of course, all workers have some knowledge. Machine operator is a skilled position, and machine operators use knowledge about how to operate machinery correctly and safely. However, their output is a physical product that they make by physically interacting with equipment and materials.

Imagine that you will be managing a team of software engineers whom your company will contract with to complete a project requiring highly specialized knowledge. What techniques will you use to support high performance on this team? Check all that apply.

Expect them to seek higher-level positions at the company

Invest in skills development

Pay premium salaries

Orient them to the organization’s systems and processes