The purpose of a behaviorally anchored rating scale is to focus a manager’s attention on specific actions that are linked to job success. The idea is that a manager will evaluate employees more fairly by basing the evaluation on what it is the employees do or do not do, as opposed to who they are (traits or personality).

Imagine you are the nurse manager for nurses on your floor. Ever since the new patient management system came online, productivity has been lower than expected. Under which circumstance do you decide to develop a training program for the nurses?

The nurses have been spending more time communicating with patients.

The nurses don’t know how to enter patient data efficiently.

The nurses aren’t as motivated as they were a few months ago.

Renovations in other areas have contributed to a temporary increase in additional daily tasks for nurses in other divisions.