Background Statement
Describe what is going on in the case as it relates to the identified major problem. What are (only) the key points the reader needs to know in order to understand how you will solve the case? Summarize the scenario in your own words; do not simply regurgitate the case. Briefly describe the organization, setting, situation, who is involved, who decides what, etc.
Major Problems and Secondary Issues
Specifically identify the major and secondary problems. What are the real issues? What are the differences? Can secondary issues become major problems? Present analysis of the causes and effects. Fully explain your reasoning.
Your Role
For purposes of completing the case analysis, identify your role either as an outside observer or consultant, member of senior leadership in the organization, or a specific participant identified in the case (unless the role has already been designated in case specific instructions). The selection may impact your perspective on the case.
Organizational Strengths and Weaknesses
Identify the strengths and weaknesses that exist in relation to the major problem. Again, your focus should be in describing what the organization is capable and not capable of doing with respect to addressing the major problem. Thus, the identified strengths and weaknesses should include those at the managerial level of the problem.
Alternatives and Recommended Solution with Evaluation Methodology
Describe the two to three alternative solutions you came up with. What feasible strategies would you recommend? What are the pros and cons? State what should be done, why, how and by whom? Be specific.
Case 83: “Emergency Divert Status”
Prepare a written report reacting to Case 83, formatted using the structure outlined in the Appendix of your textbook. An example is provided in the Content area.
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