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Social media

 

E-mail

 

Handwritten notes

 

Formal postings of policies

 

Points:

 

0 / 1

 

Close Explanation

 

Explanation:

 

Many managers are finding that social media is an effective way to communicate with their employees, especially younger employees. Social media not only allows you to communicate directly with people, but also allows them to communicate with each other and actively exchange ideas and feedback.

 

Read the following segments of a communication between two people, and answer the questions about the communication process.

 

 

 

SALLY (THINKS TO HERSELF): I can’t wait to see the new Ron Howard movie tonight!

 

 

 

SALLY (SAYS TO MORGAN): Hey, Morgan, do you want to go with me to the movies tonight?

 

In first part of the conversation, Sally is thesender   .

 

Points:

 

1 / 1

 

 

 

ED (THINKS TO HIMSELF): I’ll bet Frank really liked my work!

 

After hearing what Frank said, Ed’s thought represents decoding   .

 

Points:

 

1 / 1

 

 

 

ED (SAYS TO FRANK): Sure, Frank, what time is good for you?

 

This response by Ed represents feedback    

 

Points:

 

1 / 1

 

Close Explanation

 

Explanation:

 

In this dialogue, Frank must encode his thoughts into speech—he translates what he is thinking into what he is going to say. Ed decodes, or interprets, Frank’s speech, and in his verbal message sends Frank feedback that he understands Frank’s request to meet.

 

Breadloaf Bakery has recently invested in software to track sales across its five locations. The company prides itself on providing freshly baked goods, and this software upgrade is an attempt to better identify which items to bake at which times of the day. The managers of each location have been attending training on the new system, with Wayne, the manager of the downtown location, taking the following notes throughout the day:

 

 

 

Wayne’s notes include details that pertain to the characteristics of useful information. His notes about making sure the software is running at all hours of operation are in reference to thecompleteness   of information.

 

Points:

 

0 / 1

 

Close Explanation

 

Explanation:

 

Wayne’s notes about making sure the software is running at all hours of operation are in reference to the completeness of information.

 

Complete information is information that is not missing any pieces of data. Making sure the software is running during all hours of operation ensures that no sales go unrecorded, creating a more comprehensive statistical analysis that will better serve the company.

 

Information also needs to be accurate (correct), relevant (applicable to all contexts involved), and timely (available when needed) to be useful. Wayne’s notes on making sure the software is running at all hours of operation are not in reference to any of these other characteristics of