Blanchard says that leaders who help followers “get an A” set clear goals, provide day-to-day coaching, and evaluate performance based on the goals. Successful leaders tell followers what is expected of them, teach them what they need to know to accomplish their goals, and evaluate their performance based on the preestablished goals.

How does Blanchard describe the concept of servant leadership?

The idea that there are five levels of leadership, with the servant leader at the bottom

The idea that leaders should set their egos aside and do what they can to make their followers effective

The idea that leaders must delegate their responsibilities to their followers

The idea that leaders should act authentically, putting into action their own values