Suppose you have a real dislike for snakes, and yet the only job you can find is at the reptile house at the Bronx Zoo. You are likely to experience    that can be resolved by which of the following?  

Deciding that working with snakes may not be as bad as you thought it would be.

Quitting your job to go work at a snake farm

Learning more about snakes and how harmless they are

Working only in the part of the reptile house without snakes

Paolo is a new manager. He can increase his employees’ organizational engagement by:

Holding his employees accountable for higher performance

Asking his employees to work faster

Creating harder goals for his employees

Giving his employees more control over the way they do their work