. What is meant by “institutionalizing”  

change?

 How do organizations assess  

the effectiveness of this process?

 

. What is a “learning organization”? Why  

is this concept important to the transformational change process?

 

. What challenges face the leader of a CCT?

 

. Describe the phases of a discontinuous  

(cyclical) change model. Why is the discontinuous nature of these models relevant to transformational change?

. Discuss sustainability and identify various ways organizations can utilize the  

triple bottom line approach.