. What is meant by “institutionalizing”  


 How do organizations assess  

the effectiveness of this process?


. What is a “learning organization”? Why  

is this concept important to the transformational change process?


. What challenges face the leader of a CCT?


. Describe the phases of a discontinuous  

(cyclical) change model. Why is the discontinuous nature of these models relevant to transformational change?

. Discuss sustainability and identify various ways organizations can utilize the  

triple bottom line approach.