. What is meant by “institutionalizing”
How do organizations assess
the effectiveness of this process?
. What is a “learning organization”? Why
is this concept important to the transformational change process?
. What challenges face the leader of a CCT?
. Describe the phases of a discontinuous
(cyclical) change model. Why is the discontinuous nature of these models relevant to transformational change?
. Discuss sustainability and identify various ways organizations can utilize the
triple bottom line approach.