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Agree with her assessment.

 

Remain objective.

 

Prejudge her remarks.

 

Identify whether each of the following examples is characteristic of a good listener or a poor listener.

 

Example Good Listener Poor Listener

 

1. Mentally summarizes; weighs the evidence    

 

2. Listens to central themes    

 

3. Tunes out dry subjects    

 

4. Has preconceptions    

 

 

 

You work with a group of employees who are all in their early 20s.

 Which of the following methods of communication should you use to effectively stimulate conversation with and

 between your workers?