Choose the best answers to the following questions.
Lily and Jessica are both members of the account management group at Calabrio. They disagree on the best process to adopt for ongoing client communications. Which form of conflict is their team likely to experience as a result?
Intergroup conflict
Interorganizational conflict
Personality clash
Interpersonal conflict
Apple and Samsung both claim to have created innovations in smartphone technology. Although Samsung is both Apple’s competitor and its partner (supplying parts for Apple products), this situation is laced with interorganizational conflict.
Which situation is similar?
Amazon provides its Kindle app as a free download to people who want to buy Kindle books but don’t wish to buy a Kindle reader.
Dell founder Michael Dell vied against a major shareholder to win the right to purchase shareholder stock.
Clinique sells its products to many competing department stores, but has none of its own stores.
Spanx sells its products in its own stores, as well as in department stores such as Macy’s.
You understand conflict is a part of group interactions, but you try to minimize , because arguing with another functional group tends to distract your own group from its core mission.
Choose the best answers to the following questions.
Jerry Stritzke, president and CEO of retailer REI, submitted his resignation to the board of directors after an investigation revealed that he was in a close personal relationship with the leader of another organization in the outdoor recreation industry. After discovering this potential conflict of interest, the board simply could not trust Stritzke, and Stritzke no longer felt he could rely on the confidence of the board members. Which form of conflict has evolved?
Role conflict
Intergroup conflict
Interorganizational conflict
Personality clash
Apple and Samsung both claim to have created innovations in smartphone technology. Although Samsung is both Apple’s competitor and its partner (supplying parts for Apple products), this situation is laced with interorganizational conflict.
Which situation is similar in terms of the type of conflict that could result?
Amazon provides its Kindle app as a free download to people who want to buy Kindle books but don’t wish to buy a Kindle reader.
Dell founder Michael Dell vied against a major shareholder to win the right to purchase shareholder stock.
Buick and Chevrolet, both divisions of General Motors, vie for the right to be the first in-house brand to produce new car models.
Amazon demands that manufacturers ensure that Amazon can offer lower prices than any other retailer—even if that lowest price is below the Manufacturer’s Suggested Retail Price (MSRP).
You understand conflict is a part of group interactions, but you try to minimize intergroup conflict , because arguing with another functional group tends to distract your own group from its core mission.
Points:
1 / 1
Close Explanation
Explanation:
Intergroup conflict occurs when two groups are at odds. For instance, the marketing group might disagree with the production group.
Choose the best answers to the following questions.
Jerry Stritzke, president and CEO of retailer REI, submitted his resignation to the board of directors after an investigation revealed that he was in a close personal relationship with the leader of another organization in the outdoor recreation industry. After discovering this potential conflict of interest, the board simply could not trust Stritzke, and Stritzke no longer felt he could rely on the confidence of the board members. Which form of conflict has evolved?
Role conflict
Intergroup conflict
Interorganizational conflict
Personality clash
Points:
0 / 1
Close Explanation
Explanation:
When people in a group or organization distrust each other, the source of interpersonal conflict is known as a personality clash.
Apple and Samsung both claim to have created innovations in smartphone technology. Although Samsung is both Apple’s competitor and its partner (supplying parts for Apple products), this situation is laced with interorganizational conflict.
Which situation is similar in terms of the type of conflict that could result?
Amazon provides its Kindle app as a free download to people who want to buy Kindle books but don’t wish to buy a Kindle reader.
Dell founder Michael Dell vied against a major shareholder to win the right to purchase shareholder stock.
Buick and Chevrolet, both divisions of General Motors, vie for the right to be the first in-house brand to produce new car models.
Amazon demands that manufacturers ensure that Amazon can offer lower prices than any other retailer—even if that lowest price is below the Manufacturer’s Suggested Retail Price (MSRP).
John, your group’s informal leader, doesn’t trust Alicia, the group’s communications manager. John feels Alicia tends to overemphasize her own beliefs in group documents, and Alicia believes John is micromanaging the team. This is a classic case ofa personality clash .
Points:
1 / 1
Close Explanation
Explanation:
Personality clashes are a form of interpersonal conflict. They occur when two people distrust each other or simply dislike each other.
Choose the best answers to the following questions.
CubCadet’s marketing group wants to advertise that its lawn tractors are faster than any others. If the vice president of marketing requests these specifications but manufacturing can’t fulfill the request, what kind of conflict could result?
Interpersonal conflict
Personality clashes
Intergroup conflict
Interorganizational conflict
Points:
1 / 1
Close Explanation
Explanation:
Because marketing and manufacturing are different groups within the same organization, disagreements between these two groups would be classified as intergroup conflict.
Apple and Samsung both claim to have created innovations in smartphone technology. Although Samsung is both Apple’s competitor and its partner (supplying parts for Apple products), this situation is laced with interorganizational conflict.
Which situation is different?
Spanx sells its products in its own stores as well as in department stores like Macy’s.
Amazon demands that manufacturers ensure that Amazon can offer lower prices than any other retailer—even if that lowest price is below the Manufacturer’s Suggested Retail Price (MSRP).
Google and Bing operate competing businesses with similar services.
Dell founder Michael Dell vied against a major shareholder to win the right to purchase shareholder stock.
How Organizations Manage Conflict
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Use your understanding of how to manage conflict to answer the following questions.
You probably think that conflict is negative, but conflict can be good for teams, too. When conflict is positive, it has specific characteristics. Which characteristic could you use to help ensure that conflict will have a positive influence on a group that you manage?
Measures of productivity are regularly changed.
The ground rules are equitable.
Participants perceive that the contest is designed to reward your favorite employees.
Participants are reminded that the whole team benefits from hard work.
Hireology encourages employees to spend a percentage of their working time on special projects such as hackathons, side projects, and business case study competitions. Imagine that, as a manager of one of the most promising projects at Hireology, you have more volunteers than roles available. You can’t choose everyone to work on your team. What is the best way to control the conflict?
Hire an external consultant to pick new team members for you.
Avoid talking to employees who want to volunteer for one of your teams.
Make prospective team members compete for the spots by running errands for you and current team members.
Expand the number of teams or the number of team positions available.
Two of your group members are at odds. They’ve disagreed so long that the conflict is a chronic problem for your group. Now they want you to referee. What’s the best way for you to resolve their conflict in an effective way?
Dispute resolution
Avoidance
Firing one of the members
Smoothing
Select the answer that best completes the sentence.
You’ve requested a raise at work, but your manager has limited financial resources to meet employee requests like yours. As you discuss your respective positions and seek to come to an agreement, you are engaged in the process of .
Imagine yourself in the situation posed in the question. Then choose the best answer.
You are heading the task force from your labor union. The issue? The company doesn’t want to offer raises, but the labor union believes employees deserve them.
Luckily, you are charismatic with just the right tolerance for risk taking. Which approach to negotiation might be best for you?
Game theory
Individual differences
Situational characteristics
Cognitive approach
Choose the answer that best addresses the question posed.
You strive to be rational when you negotiate, but you sometimes fall prey to bias. Now you have to choose a new employee, but you’ve needed the help for a long time. There’s just no time to search. You choose a prospect from the preapproved list provided by Human Resources. Which cognitive approach to negotiation has sidetracked you?
Anchoring
Fixed-sum outcomes
Overreliance on readily available information
Escalation of commitment
Conflict can actually be useful for organizations. If you wanted to encourage competition in order to motivate better performance, which of the following would you do?
Pay everyone the same regardless of rank or performance.
Throw a company party.
Create a contest to reward the group member with the best performance.
Match employees in small teams by personality type.
3M allows employees to spend 15% of their working time on projects that they feel passionate about. Sometimes there is more interest than roles to play on the respective project teams. If, as a manager of one of these special teams, you chose to make volunteers compete for the right to work on your team, which conflict management approach would you be using?
Controlling conflict.
Stimulating conflict.
Eliminating conflict.
Resolving conflict.
If your group is experiencing a source of conflict and you wish to approach the resolution of that conflict in a confrontational manner, which conflict resolution approach would you use?
Smoothing
Compromise
Avoidance
